Terms & Conditions

General Terms & Conditions :
MARS is a company incorporated in Zimbabwe. Its objective is to provide each member contracted to it with certain medical services (as defined below) within Zimbabwe on the following General Terms and Conditions which shall apply to every Lifesaver member.

1. Definitions
The masculine shall include the feminine, and the singular shall include the plural.
1.1 “Service” shall mean the following : emergency evacuation in cases of life-threatening emergencies. MARS will arrange a road or air ambulance evacuation for its member to the nearest, appropriate medical facility within Zimbabwe by qualified medical personnel.
1.2 “Accident” shall mean any sudden, unexpected or violent event causing injury.
1.3 “Illness” shall mean any sudden or unexpected deterioration in health.
1.4 “Member” shall mean any person who is a subscriber to the LifeSaver Air Package.

2. Control
All decisions of a medical nature governing the evacuation of a member -
2.1 by air will be taken by the MARS Medical Director who shall take into account the following : the degree of medical urgency, the medical fitness for travel, and the opinion of any other doctor concerned. The MARS Medical Director shall determine the most suitable method of transport, taking into account meteorological factors and distances to be covered.
2.2 by road will be taken by the ambulance crew leader, who shall take into account any of the above relevant factors, provided that the overriding decisions regarding the control and direction of any aircraft or the vehicle shall be made by the pilot or driver respectively.

3. Exclusions
Although MARS shall in all cases endeavour to respond and react to all calls from or on behalf of members for the service, MARS shall not be liable for and shall be entitled to recover from member concerned all and any costs (including damage to any of its road and air ambulances or equipment) incurred in connection with, or subsequent upon the following :
3.1 Cases of minor illness which can be adequately treated locally and which do not prevent the member from continuing his travel or work.
3.2 Cases in which the member is able to travel to the nearest suitable medical facility as a sitting passenger and without medical escort, (unless deemed necessary by the MARS Medical Director).
3.3 Cases in which the member is under medical treatment for the condition necessitating emergency evacuation at the time of his application for membership.
3.4 All maternity related emergencies will be responded to but evacuation for purposes of delivery will only be effected for individuals whose membership is equal to or exceeds 6 months.
3.5 Evacuation is not available for anyone weighing greater than 130Kg.
3.5 Causes resulting from intentional self-inflicted injury or suicide, or participation by the member in acts of omissions prohibited by the Statute or Common Law of Zimbabwe.
3.6 Cases which are sustained while under the influence of liquor or drugs (except in respect of medication obtained and taken in accordance with the prescription of a medical practitioner).

4 . Commencement Of Membership
Membership shall always commence on the first day of the month following the period once the payment has been effected/transacted.

5. Duration Of Membership
The rights of members shall endure from the timeous payment of the fee prescribed by LifeSaver Air Package until the expiry of the respective period. Membership shall be for a minimum of 6months.

6. Fees
Membership fees shall be payable in advance. MARS reserves the right to increase without notice the prescribed fee at any time after the initial payment. In the event of termination by the member, no refund of fees will be made for any unexpired portion.

7. Limitations
MARS cannot be held responsible for failure to provide its service, or for delays caused by strikes or conditions beyond its control, including but not limited to adverse weather, flight conditions or where local laws or regulatory agencies prohibit MARS rendering its service.

8. Identity
A MARS card with membership number shall be given to the member as a form of identification.

9. Exclusions
MARS reserves the right to suspend or curtail its services in the event of a riot, military uprising, war, labour disturbances, acts of God, or refusal by Government Authorities to permit MARS to provide its service. MARS will however, endeavour to provide its service to the best of its ability during such occurrences.

10 . Notifications
Any Notice to be given by either party shall be posted –
10.1 By MARS – to the last known address of the member, SMS or email to the last known mobile or email address respectively.
10.2 by the Member – to

MARS Marketing Department
2 Fairbridge Avenue, Belgravia, Harare
Tel : +263 4 706137 / 790530 / 771221
Econet Toll Free : 182

11. Jurisdiction
In cases of dispute, all parties agree that the terms of these conditions will be subject to Zimbabwean Law. The parties hereby submit to the jurisdiction of the Zimbabwean courts.

12. Indemnity
The MARS service shall only be utilised by the Member on the agreed basis that neither MARS nor any of its shareholders, employees, servants or associates shall be liable for any losses, damages, claims, costs or sits howsoever the same shall arise as a result of negligence of any nature of the part of MARS, its shareholders, employees, servants or agents.

13. Waiting Period
There is a 1 month waiting period before the cover commences.